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Difficult people, what does that mean?Surely you know in your environment also some annoying, bad-tempered whiners and know-it-alls?
In this article, How to deal with difficult people at work, you get an overview of the different types. I’ll also show you how best to deal with such difficult types. So, let’s go!
Every person who encounters you in your private and professional life has its characteristics and traits. In your professional environment, these can be your colleagues and potential customers.
So you have to adjust to different types of people and have the ability to empathize with them. That is necessary to be useful in your job and maybe even successful.
It also means flexible and calm for you to respond to the challenges you face daily.
What are the difficult people?
By “difficult” people, I mean people with specific personal characteristics. Let’s get familiar with these different challenges now.
Everyone carries the genetic factors of many generations in themselves. There are the parents and grandparents of two family lines, and then it goes much further back. That’s why we have people in all shapes and colors.
The definition of the word is difficult to describe. But we all know what this word means.
Difficult people could be
The know-it-all who knows everything
The woman who makes a drama of everything
The demanding person who always complains
Einfluss The influential, pulling strings in the background
The notorious bludger
First of all, you can describe any person you have problems with as tricky. Maybe that you can follow these problems while you sleep.
There are certain situations at work or in private, as it is necessary to arrange with them.
But you need to know how to do that to avoid harming yourself. Set yourself a limit to what point your nuisance can go. Draw a personal border!
The ability to deal with such people requires a certain amount of routine and knowledge of specific tactics. Especially at work, this is essential for a healthy work environment.
In the course of your life, you will inevitably meet one or the other difficult person, whether it is a relative or a work colleague. How significant these difficulties depend on the difficult person, but the other hand, on you.
What types of difficult people are there?
Somewhere in your environment, there are difficult people with whom you are dealing. You can find certain features also in some people in your workplace, friends, or relatives.
There are different ways to deal with difficult people in your life. Meanwhile, there are guides for dealing with problematic employees or bosses up to the stalker.
I introduce you to some types of difficult people now:
An armored person is on a confrontation; his words are pervasive, angry. He has the ultimate intrusive and aggressive behavior. Sometimes impulsive and bossy. They go their way without consideration and will do anything to reach their goal.
The specialty of a sniper is to make you often look stupid. They make rude comments, are sarcastic, and they roll impatiently with their eyes. A sniper wants to make you look bad to others or question your competence.
The know-it-all is undoubtedly one of the toughest guys you have to deal with in situations like this. The challenge with a know-it-all is to wait patiently for his first mistake.
He never doubts himself and has a low tolerance for corrections and objections. If something goes wrong, the know-it-all will convict you with the same conviction.
While these people can not deceive all people, they can deceive enough people. They use the hype as an attention-grabbing technique.
Often they even suffer from the Dunning Kruger effect (stupid people do not know they are dumb.) They know enough about a topic and understand what they’re talking about, but that’s more sparkle than his.
During a conversation, these people explode into unfocused ranting and raving about things that have nothing to do with the current situation. There are effective ways to deal with a grenade person.
These people like other people. They also do not want a confrontation, and therefore, they avoid the word no. Say yes without thinking but can lead to a dead-end! They only react to the latest requirements and forget earlier commitments until they have no time for themselves.
In life, decisions are due sooner or later. At the moment of the resolution, these characters hesitate in the hope that they may have a better choice.
From this person comes no feedback, either orally or by other signals. What else can one expect from the nothing person? This guy can be particularly dangerous if he appears as a yes person who says “yes but says no.”
Mostly, this person disguises himself as a mild-mannered average person. He fights an endless struggle for futility, hopelessness, and despair.
A no-person can take your every swing and creates problems for you. Such a person can defeat big ideas with a single little word.
Whimperers feel helpless and regard the world as unfair. Their standard is perfection, and nobody and nothing can live up to it. Long you can not stand it with a whiner. “Laugh into life, and it’ll laugh you back.”
Misery loves to be in a company, and that’s why whiner brings their problems to you. But if you offer solutions, that leads to a corrupt society, and the whining escalates.
Such people always have something wrong to say. They complain, criticize frequently, and judge poorly about others. Downer is also called Negative Nancy’s or Debbie Downer. They can not please you.
They are also known as “Know It All,” “One Uppers,” or “Show Offs.” Such people try to impress you and draw comparisons.
Other names are Push-Overs, Yes Men and Weaklings. When talking, they are mostly silent. In general, they are rather quiet in a small round of talks. They like to let others do the hard work.
You certainly know difficult people in your environment who sometimes make you crazy! They are exhausting, frustrating, and annoying. But what you should not get too close to you.
Are there practical ways to deal with difficult people?
Apply these possibilities for dealing with difficult people. If you use these methods, you can treat difficult people better immediately.
It essential is to pay attention to the effects of these methods on your interactions with difficult people.
1: The main motive is survival:
Everybody tries to get along with his life. You can not generally divide people into good and evil. A challenging person can not ignore or suppress their needs, but they can change their behavior.
With this change, she can satisfy her needs differently!
That is an essential tool for dealing with difficult people. Without them, you can not communicate effectively with them. You may not like the current behavior, but the person is just trying to survive.
2: Every act serves one purpose:
Motivation is the driver for every action. Without it, you will not move a muscle. Man is motivated when he has a goal. You, too, want to satisfy your needs to live happier lives.
Difficult people want that also and of course, believe they can do it in their way. From the perspective of difficult people, changing their value system is life-threatening.
3: Everyone is responsible for fulfilling their own needs and can learn a better way:
Man learns until his death, for a lifetime. Since the learning process never really ends, every problematic person can learn new methods. The prerequisite is that he wishes this. When these difficult people do not feel a threat, they learn other ways to meet their needs.
4: A difficult person makes decisions:
If your problem person is your boss, then he makes logical decisions. Why should not he also be able to make a change in his person if he can motivate himself and is capable of learning?
5: A difficult person does not change if he can not find any positive aspects for himself:
Their value system shapes all behaviors of a problematic person. If an action or a change does not satisfy the person, it does not change.
6: The conduct of a difficult person is the best choice at this moment:
The current act of a problematic person is their best attempt to satisfy their needs. It just needs to know the available options.
7: There is only one way to communicate with a problematic person effectively:
Caring (respectful) – This is the only effective way to communicate with difficult people. It describes your values within their values. That is, “My values are right for me, and your values are right for you, so I will put my values into your values to encourage you to work together.”
The other two ways to communicate:
⦁ Carefree (self-righteous) – This means you speak within your worth and ignore the value system of the problematic person. That’s “I’m right, and you’re wrong, and we’ll do it my way!”.
⦁ Careful (smug) – This speaks for the values of the problematic person and for ignoring your costs. That is the attitude, “I’m wrong, and the annoying contemporary is right, so we’ll do it the way he wants it.”
Tips for dealing with difficult people
Difficult people, you meet everywhere. You could be a complicated guy for others too. Many people have phases in their lives when they can not do their best. If you want to continue a relationship with a difficult person, you need to develop some coping and negotiation strategies.
Listening is the first important step in dealing with “unreasonable” people. Everyone wants that others listen to him. There can be no progress if your opponent does not feel right.
Concentrate on listening to what the other person says. Not what you want to say next.
It can help, especially if you realize that sometimes you are demanding. Everyone has a bad day or a bad mood and maybe unfair. Also, consider that perhaps neither the other nor you have anything wrong. Then it looks like you are not compatible.
So your best, most generous, and caring self deals with this person. If you try the approximation method, your mantra should be “opposite action.” If you want to keep your ears and run, breathe deeply instead, listen and offer kindness.
You can protect yourself from other people’s verbal attacks by putting an attack on the table or the ground in front of your mind’s eye. That may sound a bit strange to you but try it anyway. If the attack is symbolically in front of you, you can look at it in peace, and you can then more easily distance yourself from it.
You would be surprised by what this simple action can do. A common reason why people resist is that they do not feel heard or understood. Listening and confirming takes you a big step forward.
Confront the person with his statements and the effect on you. Tell her what you feel right now. Just give her some information. A summary and refreshment with gentle humor can be a great way to wrap up your message.
Think like the person:
Imagine for a moment; you are your opposite. What does she want? If you were in their situation, how does that feel? There is a saying that symbolizes this: put yourself in my position. Each of us is an egoist somewhere and sees a point of view: his own. A problem solver can change the perspective.
If you raise your voice, threaten your finger, or treat the other person with respect, this will give you new fuel. Instead, speak in a quiet, steady, even monotone voice.
Do not try to interrupt the person. Wait for the person to catch his breath and then talk in a friendly but determined way if an attack seems groundless or inappropriate.
For example, Mr. X, I am willing to speak to you about it, but please let us do it calmly and objectively.
Breaks a particular pattern:
People often move within a specific scheme, usually like robots. Break the conversation under challenging situations by asking a question that has nothing to do with the topic. That sets a new sign and brings a communication back to a balanced level.
Do not trade too defensively:
It is sometimes very hard. Of course, you do not like it when the other person says things about you that you know are not true. You will want to defend yourself. But if the situation is very emotional, that does not help. In no case, take it personally.
Sometimes, however, sparring is needed:
Of course, you should not put up with everything. If you are too soft and sympathetic in your professional life, you will sometimes fall behind fast. A sure repartee is entirely appropriate in many situations. Train your ability to find the right answers at the right moment.
If you do not think of much, remember the witty sayings of other people. Again and again, believe silently in conversation situations about what they could say here. Trust yourself to stand up for you, if necessary. Everyone should set specific limits for themselves.
Reduce your stress:
Some people, like the author, suppress your natural reactions for a while. At some point, depending on the height of the level, the frustration must be out, something of the pent-up adrenaline has gone. Do sports go running, take walks, or do strengthtraining. Do not let the negative emotions hang in your body.
Be open to the next level:
The next step in your personal development that you learn from dealing with difficult people is how to deal with people in general. If you can deal with difficult people, you can also do it with “normals.”
If you have to do with a difficult person in your daily life, you should keep these techniques in mind. You can not control the behavior of others but your behavior and reactions.
A confrontation with difficult people means you react with frustration and anger. That is the ticket to personal destruction. That creates tensions in the work environment and can seriously jeopardize the productivity and overall stability of your labor environment.
So it is essential to develop the skills in dealing with difficult people. Your long-term success depends, to a large extent, on your ability to deal with people smoothly and successfully. To increase the likelihood of your success in life and career-building, you need to be able to handle such challenging behaviors.